Position: Customer Relations Advisor
Location: The Pavilion Leisure Centre, Kentish Way, Bromley BR1 3EF
Salary: £23,795.20 p.a. (pro rata) Plus benefits
Job Type: 16 hours on weekends (Fixed Term 7 months)
Working hours:
Sat & Sun 9:00am-5:30pm (on-site)
Closing Date: 21st June 2024
MAIN PURPOSE:
To deliver revenue from reactive and proactive call centre activity. Increase customer loyalty by delivering a professional and personal service. Achieve targets and exceed internal and external customer expectations
Key Duties:
- Serving customers by providing product and service information and resolving product and service problems.
- Attracting potential customers by answering product and service questions and suggesting information about other products and services.
- Taking incoming enquiries from new customers and converts them to members or purchasers of our products
- Maintaining customer records by updating profile information.
- Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Achieving individual financial, conversion and interaction targets set by the Mytime Active.
- Recommending potential products or services to management by collecting customer information and analysing customer needs.
- Contributing to team effort by accomplishing related results as needed.
- Maintaining an excellent attendance record within a 7-day operational shift pattern that may change depending on the needs of the business
Skills and Abilities
- Sales experience
- Phone / Listening skills
- Operational experience within Leisure or Golf
- Data entry skills
- People skills
- Customer focus
- Attention to detail
- Working under pressure (peak times)
- Professionalism
- Multi-tasking
- Microsoft Office (Outlook, Word, Excel)
Benefits:
In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:
* Free access to Mytime Leisure & Golf for you and one other.
* 29 days annual leave (including bank holidays). Additional leave with length of service.
* Holiday purchase scheme.
* 25% off food and beverage and free hot drinks.
* NEST pension.
* Early Pay- withdraw a part of your salary in advance of the pay day.
* New Employee Referral Bonus
* Exceptional achievement award scheme.
* Employee Benefits Platform & salary sacrifice schemes.
* Health and Wellbeing Benefits including Health Assessments and checks.
About us:
We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities, and to date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle.
*All offers of employment are conditional upon you signing the contract of employment and:
* Satisfactory health clearance;
* Two satisfactory references;
* Proof of attainment of qualifications;
* Evidence of your right to work in the United Kingdom; and
** Satisfactory Disclosure and Barring Service (DBS) check if needed for the role*
Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.
Mytime Active reserve the right to remove the advert for this role as required.