Centre Manager

Location Bromley
Discipline: Golf
Job type: Full time
Salary: £32,000.00 per annum
Contact name: Chloe Louch

Job ref: 011222
Published: 26 days ago

Role: Centre Manager

 

Location:  Bromley Golf Centre, Magpie Hall Lane, Bromley BR2 8JF

 

Salary: £32,000.00 p.a. Plus Benefits

 

Job Type: 40 hours per week, Permanent

 

Closing date: 14th March 2025

 

MAIN PURPOSE

 

To deliver, develop and drive Mytime Active’s business with responsibility for one site, to deliver a service which significantly contributes to the strategic aims and objectives by:

 

  • Maximising and driving income, profitability, occupancy utilisation, employee engagement, customer satisfaction and service standards;

  • Securing best value in delivery and continuous improvement in the provision of the service;

  • Using best practice and innovation to achieve excellent customer service;

  • Development of Team to enable high performing staff who can achieve set targets;

  • Implement and manage the highest standards of health and safety in all areas of responsibility;

  • Be instrumental in empowering workforce opportunities to enable high performance and engagement in your teams and exceeding set targets; and

  • To have direct accountability for the delivery of Mytime Actives/Divisions financial performance, engagement score, and brand values.

Key Duties

  • To be responsible and accountable for the overall management and operations of the Centre;

  • To plan, support and be accountable for the delivery of the range of services/functions, ensuring that they all deliver against the business objectives and meet customer needs and expectations;

  • To ensure that Mytime Active operational procedures and quality standards are adhered to at all times whilst providing strategic input to their development;

  • Ensure full compliance with all contractual responsibilities whilst maintaining quality service by establishing and enforcing company standards;

  • Prepare business, marketing and service plans, operational manuals, research projects, feasibility studies, policies and management information as required

  • Ensure that the systems provide information to the Client as required.

  • Develop and maintain quality assured procedures for all aspects of the facilities operations in line with Mytime Active’s operational systems and policies

  • To undertake or commission/capital project work on any aspect of the site.

KNOWLEDGE

  • Knowledge of business and management principles and practices; 

  • Knowledge of strategic planning 

  • A sound working knowledge of current facility management, best practice and statuary compliance and their practical application within leisure and/or golf; 

  • Sound working knowledge of strategic planning and capital projects;

  • Knowledge of Human Resource management principles and practices 

  • Knowledge of basic economic and accounting principles and practices; 

  • Knowledge of office administrative procedures; 

  • Knowledge of Service Improvement Models (such as Quest and/or IiP).

EXPERIENCE 

  • An in depth understanding of sales and marketing planning;

  • Commercial awareness and business acumen; and Proficient in relevant software applications

  • Proven management experience in a multi-facility   leisure and/or golf facility environment;

  • Proven experience in successfully developing and implementing leisure and/or golf functions to meet business objectives;

  • Proven experience of implementing sales and marketing strategies; 

  • Experience of managing multi-disciplinary teams, either directly or through contracts/franchises; 

  • Proven experience of supporting the organisations business development strategy, identifying and maximizing new business opportunities, maintaining key relationships and exceeding targets; 

  • Proven experience in maintaining customer relationships and ensuring excellent customer service as well as meeting all needs appropriate to their business; and 

  • Proven experience to be a natural forward planner who critically assesses own performance.

 

QUALIFICATIONS

  • The post holder will have a recognised qualification in Leisure Management, Sports Development or a related subject preferably to degree level or NVQ 4.  An additional business qualification would be advantageous;

  • With a proven track record in managing and developing sports and leisure facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility;

  •  First Aid at Work, finance management, performance reporting and forecasting, Health & Safety management

BENEFITS

  • In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:

    *    Free access to Mytime Leisure & Golf for you and one other.

    *    25 days annual leave (not including bank holidays)

    *    25% off food and beverage and free hot drinks.

    *    NEST pension.

    *    Exceptional achievement award scheme.

    *    Employee discount & salary sacrifice schemes.

     

    *All offers of employment are conditional upon you signing the contract of employment and:

    *    Satisfactory health clearance;

    *    Two satisfactory references;

    *    Proof of attainment of qualifications;

    *    Evidence of your right to work in the United Kingdom; and

    **Satisfactory Disclosure and Barring Service (DBS) check if needed for the role*

    *Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.

     

    Mytime Active reserve the right to remove the advert for this role as required.