Position: Customer Relations Advisor
Location: The Pavilion, Kentish Way Bromley, BR1 3EF
Salary: £19,760 p.a. (pro-rata)
Job Type: Part time 24 hours per week
Closing Date: 23rd November 2022
MAIN PURPOSE:
To deliver revenue from reactive and proactive call centre activity. Increase customer loyalty by delivering a professional and personal service. Achieve targets and exceed internal and external customer expectations.
The postholder will champion, apply and role model the values of Mytime Active and our Theory of Change.
Key Duties
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Takes incoming enquiries from new customers and converts them to members or purchasers of our products
- Maintains customer records by updating profile information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Achieves individual financial, conversion and interaction targets set by the Mytime Active.
- Recommends potential products or services to management by collecting customer information and analysing customer needs.
- Contributes to team effort by accomplishing related results as needed.
- Maintain an excellent attendance record within a 7-day operational shift pattern that may change depending on the needs of the business
DESIRABLE SKILLS AND ABILITIES:
- Sales experience
- Phone / Listening skills
- Operational experience within Leisure or Golf
- Data entry skills
- People skills
- Customer focus
- Attention to detail
- Professionalism
- Multi-tasking
Please note you will be required to work weekdays and weekends.
Example of a Shift : Week 1: Monday – Friday 09:00am - 17:30pm
Week 2 Monday – Thursday 09:00am - 17:30pm Sunday 8am -16:30pm
Week 3: Monday – Friday 09:00am - 17:30pm
Week 4: Mon, Tue, Wed, Friday 09:00-17:30 Sat 08:00-16:30
Benefits:
In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:
* Free access to Mytime Leisure & Golf for you and one other.
* 30 days annual leave (including bank holidays).
* Holiday purchase scheme.
* 20% off food and beverage and free hot drinks.
* NEST pension.
* Exceptional achievement award scheme.
* Employee discount & salary sacrifice schemes.
*All offers of employment are conditional upon you signing the contract of employment and:
* Satisfactory health clearance;
* Two satisfactory references;
* Proof of attainment of qualifications;
* Evidence of your right to work in the United Kingdom; and
** Satisfactory Disclosure and Barring Service (DBS) check if needed for the role*
*Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.
Mytime Active reserve the right to remove the advert for this role as required.