Role: Centre Manager, High Elms Golf Course
Location: High Elms Golf Course, Downe, BR6 7JL
Salary: £32,000-35,000 p.a.
Role: Full time
KEY DUTIES
To be responsible and accountable for the overall management and operations of the Centre
To plan, support and be accountable for the delivery of the range of services/functions, ensuring that they all deliver against the business objectives and meet customer needs and expectations
To ensure that Mytime Active operational procedures and quality standards are adhered to at all times whilst providing strategic input to their development
Ensure full compliance with all contractual responsibilities whilst maintaining quality service by establishing and enforcing company standards;
Prepare business, marketing and service plans, operational manuals, research projects, feasibility studies, policies and management information as required
Ensure that the systems provide information to the Client as required
Develop and maintain quality assured procedures for all aspects of the facilities operations in line with Mytime Active’s operational systems and policies
To undertake or commission/capital project work on any aspect of the site
To ensure that financial targets are achieved and that the site operates in accordance with the service outputs detailed within the sites specific objectives and Mytime Active business plan covering income/customer satisfaction, attendances and quality management;
To meet by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections and ensure future growth and executing the business strategy to deliver long term objectives
To be accountable for meeting budgets and exceeding revenue target
Develop a programme that will attract increased usage from the local community
Carry out all financial accounting requirements
To be responsible and accountable for the overall maintenance of centre and equipment to industry standards and report recommended actions to the rest of the Management Team or facilities team
Ensure all staff are displaying, complying and championing the company’s brand values both internally and externally;
To create a brand plan and ensuring all aspects of the product or companies marketing activities align with the expectations of the company’s values and brand goals
To ensure the commercial goals of the brand values are accomplished
Increase the company’s image and credibility
Ensure an enjoyable experience for all customers visiting the Centre. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication processes. React to information and create a plan to consistently meet the expectations of all customers
Develop, maintain and evolve good relations with existing Clients and stakeholders
To ensure the management, development and co-ordination of staff resources are effectively meeting all operational requirements
To provide excellent leadership and management to help all staff perform at their best, through effective communication, motivation, engagement and development opportunities to achieve high performance
SKILLS AND ABILITIES
We are looking for some one who is client focussed and able to communicate at different levels in the organisation. The ideal candidate will have the ability to resolve day to day operational issues and develop medium term business plans. Excellent planning, time management, problem solving and the ability to work in a diverse and demanding environment are some other key requirements for this role.
KNOWLEDGE
- Knowledge of business and management principles and practices;
- Knowledge of strategic planning
- A sound working knowledge of current facility management, best practice and statuary compliance and their practical application within leisure and/or golf;
- Sound working knowledge of strategic planning and capital projects;
- Knowledge of Human Resource management principles and practices
- Knowledge of basic economic and accounting principles and practices;
- Knowledge of office administrative procedures;
- Knowledge of Service Improvement Models (such as Quest and/or IiP).
- An in depth understanding of sales and marketing planning;
- Commercial awareness and business acumen; and
- Proficient in relevant software applications
EXPERIENCE
- Proven management experience in a multi-facility leisure and/or golf facility environment;
- Proven experience in successfully developing and implementing leisure and/or golf functions to meet business objectives;
- Proven experience of implementing sales and marketing strategies;
- Experience of managing multi-disciplinary teams, either directly or through contracts/franchises;
- Proven experience of supporting the organisations business development strategy, identifying and maximizing new business opportunities, maintaining key relationships and exceeding targets;
- Proven experience in maintaining customer relationships and ensuring excellent customer service as well as meeting all needs appropriate to their business; and
- Proven experience to be a natural forward planner who critically assesses own performance.
QUALIFICATIONS
- The post holder will have a recognised qualification in Leisure Management, Sports Development or a related subject preferably to degree level or NVQ 4. An additional business qualification would be advantageous;
- With a proven track record in managing and developing sports and leisure facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility;
- First Aid at Work, finance management, performance reporting and forecasting, Health & Safety management;
CONDITIONS OF EMPLOYMENT
* Conditional upon health clearance, employment/education references and is exempt from the Rehabilitation of Offenders Act.
SPECIAL REQUIREMENTS
- Highly motivated self-starter with resilience and determination and the ability to see jobs through to completion
- Must be able to attend evening and weekend meetings/events when required and travel between sites;
- Evidence of a personal commitment to continuing professional development and maintaining an up-to-date professional knowledge sufficient to be a credible and effective source of advice;
- Whenever possible maintain flexible operating hours, adapting to unforeseen circumstances to suit the situation.
BENEFITS
In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:
* Free access to Mytime Leisure & Golf for you and one other.
* 25 days annual leave
* Holiday purchase scheme.
* 20% off food and beverage and free hot drinks.
* NEST pension.
* Exceptional achievement award scheme.
* Employee discount & salary sacrifice schemes.
*All offers of employment are conditional upon you signing the contract of employment and:
* Satisfactory health clearance;
* Two satisfactory references;
* Proof of attainment of qualifications;
* Evidence of your right to work in the United Kingdom; and
** Satisfactory Disclosure and Barring Service (DBS) check if needed for the role*
Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.