Centre Manager, High Elms Golf Course, Downe

Location Orpington
Discipline: Golf
Job type: Full time
Salary: £28,000-£32,000
Contact name: Chloe Louch

Job ref: 002082
Published: 16 days ago

 

Role: Centre Manager, High Elms Golf Course

 

Location: High Elms Golf Course, Downe, BR6 7JL

 

Role: Full time

 

SUMMARY OF RESPONSIBILITIES, ACCOUNTABILITIES AND DUTIES

  • To be responsible and accountable for the overall management and operations of the Centre;
  • To plan, support and be accountable for the delivery of the range of services/functions, ensuring that they all deliver against the business objectives and meet customer needs and expectations;
  • To ensure that Mytime Active operational procedures and quality standards are adhered to at all times whilst providing strategic input to their development;
  • Ensure full compliance with all contractual responsibilities whilst maintaining quality service by establishing and enforcing company standards;
  • Prepare business, marketing and service plans, operational manuals, research projects, feasibility studies, policies and management information as required
  • Ensure that the systems provide information to the Client as required
  • Develop and maintain quality assured procedures for all aspects of the facilities operations in line with Mytime Active’s operational systems and policies
  • To undertake or commission/capital project work on any aspect of the site.

Financial

  • To ensure that financial targets are achieved and that the site operates in accordance with the service outputs detailed within the sites specific objectives and Mytime Active business plan covering income/customer satisfaction, attendances and quality management;
  • To meet by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections and ensure future growth and executing the business strategy to deliver long term objectives
  • To be accountable for meeting budgets and exceeding revenue target
  • Consistently exceed both income and throughput targets for the Centre
  • Monitor the performance of the operation through the companies accounting and reporting procedures
  • Develop a programme that will attract increased usage from the local community
  • Carry out all financial accounting requirements

Building and Maintenance

  • To be responsible and accountable for the overall maintenance of centre and equipment  to industry standards and report recommended actions to the rest of the Management Team or facilities team
  • To ensure that the building(s) are presented at the highest levels of cleanliness to customers
  • To be accountable for ensuring all staff comply with all legislations regarding  health and safety, Fire safety, Food and hygiene, Licencing laws, security, quality, carbon foot print, environmental standards and centre operations policies, procedures, practices.
  • To ensure the centre and all staff are adhering to Mytime Active’s health and safety policy, statutory compliance, plan and preventative maintenance, gas, electricity and water consumptions expectations,  fire safety, food safety, and licencing laws;

Marketing and Branding

  • Ensure all staff are displaying, complying and championing the company’s brand values both internally and externally;
  • To ensure all marketing material is of the required standard and displayed within the appropriate timeframe;
  • To create a brand plan and ensuring all aspects of the product or companies marketing activities align with the expectations of the company’s values and brand goals;
  • To ensure the commercial goals of the brand values are accomplished;
  • Increase the company’s image and credibility

Customer Services

  • Ensure an enjoyable experience for all customers visiting the Centre. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication processes. React to information and create a plan to consistently meet the expectations of all customers.
  • Develop, maintain and evolve good relations with existing Clients and stakeholders

People Management

  • To ensure the management, development and co-ordination of staff resources are effectively meeting all operational requirements;
  • To provide excellent leadership and management to help all staff perform at their best, through effective communication, motivation, engagement and development opportunities to achieve high performance;
  • To ensure all staff are provided with clear communication, structure, direction, advice, coaching and purpose so that anybody working understands (both broadly and specifically) what they should be doing;
  • To ensure all staff have regular scheduled one-to-one meetings to discuss activities, priorities, progress, problems  and are set clear SMART objectives and any capability and/or conduct issues are dealt with fairly and within Mytime Active procedures;
  • To ensure direct reports are planning the aims, objectives and priorities of their work areas and ensuring all staff are being fully communicated to where appropriate;
  • To ensure all staff familiarise themselves, comply and promote the company’s policies, procedures and expectations;
  • To ensure equal access to opportunities to enable staff to fully participate in promotion and learning prospects of the company to enable them to develop to their full potential;
  • To create an inclusive culture for all staff that is in line with company values;
  • To ensure all new staff are appropriately welcomed and inducted and have all the correct documentations, i.e. right to work, DBS, and appropriate qualifications, before commencing work;
  • To ensure all staff are managed in an open and approachable manner to assist in maximising staff retention
  • Maintain a motivational and engaging culture in line with Mytime Active values;
  • To take ownership of your own performance and development including leadership and management skills

 

SKILLS AND ABILITIES

We are looking for some one who is client focussed and able to communicate at different levels in the organisation. The ideal candidate will have the ability to resolve day to day operational issues and develop medium term business plans. Excellent planning, time management, problem solving and the ability to work in a diverse and demanding environment are some other key requirements for this role.

 

KNOWLEDGE

  • Knowledge of business and management principles and practices;
  • Knowledge of strategic planning
  • A sound working knowledge of current facility management, best practice and statuary compliance and their practical application within leisure and/or golf;
  • Sound working knowledge of strategic planning and capital projects;
  • Knowledge of Human Resource management principles and practices
  • Knowledge of basic economic and accounting principles and practices;
  • Knowledge of office administrative procedures;
  • Knowledge of Service Improvement Models (such as Quest and/or IiP).
  • An in depth understanding of sales and marketing planning;
  • Commercial awareness and business acumen; and
  • Proficient in relevant software applications

 

EXPERIENCE

  • Proven management experience in a multi-facility   leisure and/or golf facility environment;
  • Proven experience in successfully developing and implementing leisure and/or golf functions to meet business objectives;
  • Proven experience of implementing sales and marketing strategies;
  • Experience of managing multi-disciplinary teams, either directly or through contracts/franchises;
  • Proven experience of supporting the organisations business development strategy, identifying and maximizing new business opportunities, maintaining key relationships and exceeding targets;
  • Proven experience in maintaining customer relationships and ensuring excellent customer service as well as meeting all needs appropriate to their business; and
  • Proven experience to be a natural forward planner who critically assesses own performance.

 

QUALIFICATIONS

  • The post holder will have a recognised qualification in Leisure Management, Sports Development or a related subject preferably to degree level or NVQ 4.  An additional business qualification would be advantageous;
  • With a proven track record in managing and developing sports and leisure facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility;
  • First Aid at Work, finance management, performance reporting and forecasting, Health & Safety management;

 

CONDITIONS OF EMPLOYMENT

*       Conditional upon health clearance, employment/education references and is exempt from the Rehabilitation of Offenders Act.

 

SPECIAL REQUIREMENTS

  • Highly motivated self-starter with resilience and determination and the ability to see jobs through to completion
  • Must be able to attend evening and weekend meetings/events when required and travel between sites;
  • Evidence of a personal commitment to continuing professional development and maintaining an up-to-date professional knowledge sufficient to be a credible and effective source of advice;
  • Whenever possible maintain flexible operating hours, adapting to unforeseen circumstances to suit the situation.

In return, you get to work for a great company with a competitive salary and an attractive benefits package